At 20bet, the enjoyment of playing should always go hand in hand with self-control. We provide a range of tools and resources to ensure every player can enjoy a betting experience within healthy and responsible boundaries.
All tools are accessible directly from your account settings — free, simple, and effective immediately.
Set a deposit limit based on what you can afford — daily, weekly, or monthly. Once the limit is reached, the system will automatically block further deposits until the period resets. Decreases to your limit take effect immediately, while increases require a 24-hour waiting period.
Set a cap on the amount you are willing to lose within a given period. Once the loss limit is reached, you cannot continue wagering until the next period begins — protecting you from decisions driven by emotion.
Control how long you play each session. 20bet will send you a reminder when you are approaching the time limit you have set. Once the time is up, your session will be ended automatically.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or carry out any transactions. Your account will be automatically reopened once the period ends.
If you feel you need to stop for a longer period, you may choose self-exclusion for 3 months, 6 months, 1 year, or permanently. This option cannot be reversed before the period ends — it is a serious step that we respect fully.
We also support the use of third-party software that can block access to all online gambling sites on your device. This additional measure is especially useful for those who require stricter control beyond the platform.
Responsible gaming means enjoying online wagering as a form of entertainment — not as a source of income or an escape from problems. At 20bet, we believe every player deserves a fun experience that does not affect their daily life, finances, or personal relationships.
As a trusted betting platform in Malaysia, 20bet has developed a comprehensive and easily accessible suite of self-exclusion tools. All features are available free of charge to every registered member, and we encourage you to use them as part of a healthy gaming routine.
We understand that many players in Malaysia play casually without any issues. However, for those who may need support, 20bet is here to help unconditionally and without any judgment. Your safety and well-being are our priority.
Recognising the early signs is the single most important first step. Problem gambling rarely happens overnight — it typically develops gradually and often goes unnoticed by the player themselves. Here are some questions you can honestly ask yourself:
Have you ever bet with money that was meant for daily necessities such as rent, food, or bills?
Do you continue playing even after reaching the loss limit you set for yourself?
Have you ever lied to family members or friends about how much time or money you have spent on betting?
Do you feel anxious, irritable, or uncomfortable when you are unable to bet for a while?
Are you chasing losses — continuing to bet in hopes of winning back money you have already lost?
Is gambling starting to interfere with your work, studies, or personal relationships?
Responsible players typically practise positive gaming habits. Here is a quick guide we recommend to all 20bet members:
Activating self-exclusion tools on 20bet is straightforward and can be done entirely on your own without contacting anyone. Follow the steps below:
20bet strictly prohibits access to our platform by any individual under the age of 18. This is an absolute policy with no exceptions. The following are the measures we take to ensure child protection:
If you suspect that an underage individual is using a 20bet account, please report it immediately to our support team. We will investigate and take prompt action.
If you or someone you know needs professional help regarding a gambling problem, there are several support resources available in Malaysia. Seeking help is a sign of strength, not weakness:
Provides free counselling services for individuals dealing with addiction issues, including gambling.
A voluntary organisation offering emotional support to those feeling distressed or in need of someone to talk to.
Government hospitals offer treatment for behavioural addictions including gambling through their psychiatry departments.
A peer support group for those who want to stop gambling, based on a proven 12-step programme.
The 20bet support team is here for you 24 hours a day, 7 days a week. Don't hesitate to reach out.